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GTC as of 1.12.2022
Please download the PDF and read it in full.
Downloads
General Terms and Conditions (AGB)
Forms
New customer creation
Please download the PDF, fill it out and send it back to us.
Electronic invoice form
For our digital future - help us and automate!
Returns
Returns - Complaint - Repair form - EN
Please download the PDF, fill it out and send it back to retoure@wemag.de! After submitting the return request, you will receive feedback from us regarding the further processing of the return! Do not send us any goods in advance!
Retouren-Aanvraag - NL
Returns-Inquiry - EN
Certificates
Certificate DIN EN ISO 9001-2015
In order to be able to offer you the best possible service, we not only focus on quality in our product range. We therefore have our workflows and processes checked and certified at regular intervals.
Surcharges
Dear Ladies and Gentlemen,
We are currently experiencing a shortage of raw materials on all procurement markets and an ever-increasing price explosion as a result.
- The tense global supply situation is leading to production bottlenecks and significant price increases for steel manufacturers
- Transport costs have risen many times over, especially against the backdrop of significantly reduced shipping and container capacities.
- Increased demand and supply bottlenecks for some raw materials, such as acetone, crude oil, wood, copper and aluminum, are driving prices up.
As a result, we are forced to pass on the price increases from our suppliers to you.
As soon as the situation eases, we will of course suspend any price increases that may have been levied.
Thank you for your understanding.
Manufacturer - Surcharges
You can find a detailed list of the surcharges here in the PDF